General Questions
What kind of truck do I have?
You might be surprised to learn that this is the most common question that people ask us. People say, I have a white truck and it has six wheels. The easiest way to determine the make and model of your truck is to find the VIN number, but that’s not always easy. Here are some videos we’ve made to help you find your VIN:
How to find your VIN on Mitsubishi Fuso
How to find your VIN on Isuzu NPR, NQR, and GMC W-Series
What kind of truck do I have?
You might be surprised to learn that this is the most common question that people ask us. People say, I have a white truck and it has six wheels. The easiest way to determine the make and model of your truck is to find the VIN number, but that’s not always easy. Here are some videos we’ve made to help you find your VIN:
How to find your VIN on Mitsubishi Fuso
How to find your VIN on Isuzu NPR, NQR, and GMC W-Series
How do I find my engine model number?
Finding your engine model number can be tricky on your imported truck, that’s why we’ve made these step-by-step instructional videos to help you.
How to find the engine model number Mitsubishi Fuso
How to find the engine model on the Isuzu NPR & NQR series and GMC W series
Product Questions
My 4BD2 ran hot, can I get a used head?
When the 4BD2 runs hot, it’s usually because the head goes bad. Because the majority of these heads are bad, we can’t guarantee a used head for your 4BD2 Engine, but we do sell new heads. These engines can be found in Isuzu NPR and NQR and GMC W-series, ’92 – ’98 models.
My 4BD2 ran hot, can I get a used head?
When the 4BD2 runs hot, it’s usually because the head goes bad. Because the majority of these heads are bad, we can’t guarantee a used head for your 4BD2 Engine, but we do sell new heads. These engines can be found in Isuzu NPR and NQR and GMC W-series, ’92 – ’98 models.
Can I get used parts for my 24-volt truck?
We often get customers looking for parts for their 24-volt truck, these trucks are European. We work with 12-volt trucks from U.S. and Japan. We can offer any interchangeable body parts for the 24-volt trucks, but we recommend Erith Commercial for any Isuzu NPR, NQR, and NCR 24-volt electrical parts.
If you don’t know if you have a 24 volt or a 12 volt, one way to find out is to look at the VIN number. A VIN number that starts off “07NPR…” (as an example) — it has the model written in it, will most likely be a 24 volt. A VIN that starts off “JALB4B1..” (as an example) — which is just random letters and numbers, will most likely be a 12 volt. Watch our instructional how-to videos if you’re not sure how to find the VIN numbers.
How to find your VIN on Mitsubishi Fuso
How to find your VIN on Isuzu NPR, NQR, and GMC W-Series
Maintenance Questions
What kind of transmission fluid should I use for my NQR and NPR Imported truck?
We can’t emphasize enough the importance of learning what kind of transmission fluid your truck requires. We are seeing a lot of transmission failures because the owner or driver was not aware of some changes in fluid specifications.
From late 2007 and up, NQR and NPR Imported Trucks come with a new type of automatic transmission that requires an inexpensive silicone-based transmission fluid. Refer to your owner’s manual for exact OEM specifications and our blog post on
NPR and NQR Transmission Fluid Requirements.
What kind of transmission fluid should I use for my NQR and NPR Imported truck?
We can’t emphasize enough the importance of learning what kind of transmission fluid your truck requires. We are seeing a lot of transmission failures because the owner or driver was not aware of some changes in fluid specifications.
From late 2007 and up, NQR and NPR Imported Trucks come with a new type of automatic transmission that requires an inexpensive silicone-based transmission fluid. Refer to your owner’s manual for exact OEM specifications and our blog post on
NPR and NQR Transmission Fluid Requirements.
How do I check the transmission fluid in my Imported Truck?
A lot of people don’t know how to check their transmission fluid properly. Transmission fluid does not have to be changed as often as the engine oil does. Most manufacturers of imported trucks — Isuzu, UD, Mitsubishi, GM W-Series — recommend that for automatic transmissions, you change the transmission fluid in intervals around 25,000 miles. Please refer to your manufacturer’s specifications for the correct recommendation for your truck.
Check out our written instructions in our blog post on
How to Check the Transmission Fluid Properly in Your Imported Truck or our instruction video:
How to Check the Transmission Fluid in your Mitsubishi Fuso.
How do I check the oil & water in my Imported Truck?
We often get asked how to check your oil and water levels accurately. These are the top two engine killers and are so easy to avoid if you regularly check your levels. If you are not sure how to check your oil and water levels, click the following links to watch step-by-step instructions.
How to check your oil & water Mitsubishi Fuso
How to check your oil & water on Isuzu NPR & NQR series and GMC W series
How can I tell if my import truck is overheating?
If the cooling system in your Isuzu NPR, Mitsubishi Fuso, Hino, or UD Truck isn’t working properly, the engine could end up overheating. If your engine overheats significantly, it may suffer extreme failure. To know whether or not your engine is overheating, and what might be causing it, you need to do some troubleshooting.
For help troubleshooting, check out our blog post
Signs and Symptoms That Your Isuzu NPR, Mitsubishi Fuso, Hino, or UD Truck is Overheating.
How do I know if my import truck is having transmission problems?
Mechanical problems usually come with distinct sounds and sensations that help indicate that something isn’t functioning the way it was designed to in your import truck. Transmissions take a lot of use over the years, and after a while, they’re bound to start having some problems.
For help troubleshooting, check out our blog post 8 Signs of Transmission Problems.
Coolant Questions
What will happen if my import truck only has water in the radiator and it gets cold enough to freeze?
If it gets cold enough, the frozen water (since it expands) could crack the block, radiator, or water pump. You need to have the water drained and replaced with a 50% water to 50% antifreeze mixture. This will protect your engine down to -34 degrees Fahrenheit.
What will happen if my import truck only has water in the radiator and it gets cold enough to freeze?
If it gets cold enough, the frozen water (since it expands) could crack the block, radiator, or water pump. You need to have the water drained and replaced with a 50% water to 50% antifreeze mixture. This will protect your engine down to -34 degrees Fahrenheit.
Since warm weather is here I thought I would just run pure water in the engine of my import truck for the summer. Will this hurt the engine?
Antifreeze is also a coolant and is important in warm as well as cold seasons. Pure water will boil at 212 degrees Fahrenheit and can be corrosive within the engine. Most automotive manufacturers require a 50% water to 50% antifreeze solution all year. The boiling temperature will increase to 226 degrees Fahrenheit with the 50/50 concentration and reduce the likelihood of overheating your engine. Antifreeze also reduces corrosion. Different types of antifreeze exist, so be sure you use the type your vehicle manufacturer recommends and flush as required. Since antifreeze is a hazardous waste, recycle it according to local laws.
The antifreeze is leaking into the oil in my import truck. Could you tell me how this would happen?
A worn head gasket, cracked engine block, or cracked head could cause antifreeze/coolant to enter the oil system. Check to see if you are losing antifreeze over time or if the antifreeze is also contaminated with oil. You can have your truck’s fluids tested at a lab to confirm the diagnosis. Another sign is excessive white smoke coming from the tailpipe. Overheating the engine is the most common cause of failure of the head, engine block, or head gasket.
My import truck is dripping antifreeze around the water pump. What is the problem?
Water pumps have a built-in “weep” hole. This is a spot that is built into the water pump that signals the vehicle owner when the water pump’s internal seals have failed. When the water pump is leaking from this hole it is time for a replacement.
I have white smoke coming from the tailpipe on my import truck, what might be the problem?
Be aware that all vehicles, new ones included, may release a little white vapor when cold. This is caused by condensation in a vehicle’s exhaust system. Water dripping from the tailpipe is also fairly common from condensation. However, if your import truck billows out white smoke after it is warm, you may have a problem. White smoke indicates that the engine is burning coolant. This means that coolant is getting into the cylinders and burning with the air-fuel mixture. Another indication of burning coolant would be a low coolant level in the radiator or overflow bottle. A blown head gasket cracked block, or cracked head can cause coolant to leak into the cylinders. To prevent severe engine damage, do not continue to drive your truck. Have a technician look into the problem.
There is a sweet smell coming from the air vents in my import truck. Is this something I should be concerned about?
>This sweet smell is probably an indication of a leaky heater core. The heater core is like a little radiator. It is mounted between the engine compartment and the passenger compartment. The heater core is used to transfer heat to the inside of the truck when you turn on the heater blower. If it is leaking, it drips in the heater ducts and sometimes on the floor inside the truck. When the blower is turned on, the odor circulates inside the passenger compartment. Check to see if your coolant level is low. Do not open a hot radiator cap. If your coolant gets excessively low, you run the risk of overheating your truck’s engine and causing internal damage. If your coolant level is low, have your local service center perform a cooling system pressure test to find the leak.
My import truck has plenty of airflows when I turn on the heater, but it never seems to warm up inside. What do I need to do to get hot air?
Your problem may be the truck’s thermostat. The thermostat controls the circulation of coolant in the engine. If the thermostat is stuck open, the coolant never gets a chance to warm up to the optimal temperature (usually 180 to 195 degrees Fahrenheit). And since the coolant is used to heat the inside of your truck by flowing through the heater core, you only get warm air through the air vents. Also, check to make sure your engine is not low on coolant. If the coolant is low in the engine, air pockets can form. This can lead to a loss of heat in the passenger cabin. A clogged heater core can also cause heater problems. Follow the manufacturer’s recommendations for coolant flushes to avoid crud being built up in the coolant system. Inoperative heater control valves are also potential problems in getting heat inside the car.
What does the thermostat do in an engine?
The thermostat is the brain of the cooling system. It senses and controls the temperature of the coolant. When an engine is cold, the thermostat is closed. This keeps the coolant from circulating to the radiator, allowing the engine to warm up to the most efficient operating temperature. Once the engine temperature reaches the thermostat rating, the thermostat opens. When the thermostat opens, the coolant flows to the radiator where it releases heat and circulates back to the engine.